All products sold at Lashistry are final sale. All products are non-refundable.

We only offer exchanges for products that are defective and/or damaged in their original state. 

We only ship to billing addresses. Please ensure that shipping and billing addresses are the same when placing an order. Orders with different shipping and billing addresses will be canceled. Please allow up to 48 hours for shipping confirmation to be sent via email. All orders are shipped using Canada Post or Fedex and can be tracked using the personalized tracking link provided in the shipping confirmation email. 

Please allow 1-2 business days for shipping orders to be processed. Once orders have been shipped out, the shipping time frame begins from that day onwards. Once packages are handed off to shipping carriers, Lashes by Shan is no longer responsible for the package. Lashistry is not responsible for lost/stolen packages. Any questions or concerns regarding the location of package, must be directed towards the shipping carrier. 

Orders will not be cancelled or refunded if they are not ready for pickup / shipped out according to the customer’s terms.

Please ensure you enter the correct address when checking out. If address is incorrect and the shipping carrier returns package to sender, you must repay for shipping costs in order to re-ship order out. There will be no refunds for shipping costs if order is cancelled.

Pickup orders are ready within 24-48 hours of placing the order. Please wait for the ready for pickup email before requesting to pickup an order. Orders are held for 30 days after pickup email is sent before they are cancelled with no refund. 




Lashistry is committed to the absolute respect of privacy concerning any information that you agree to provide to us. The need for appropriate management and protection of all personal information given, such as names, emails, addresses, etc. is recognized by Lashes by Shan. Lashes by Shan will not share your information with any third parties outside of our organization, other than as necessary to fulfill your request. 

Email marketing is integrated into the Lashistry website for product updates and store information. If you would like to withdraw any of your personal information from LASHISTRY at any time, please email :  CONTACT@LASHISTRY.CA